Returns & Exchange Policy

Last updated: November 2026

Return window

You can request a return or exchange within 14 days of receiving your order.

Conditions for accepting a return

• The product must be sealed and unopened with its original security seal intact.
• It must be in its original packaging and in the condition in which it was received.
• A purchase invoice or order number must be included.

Why don't we accept opened products? For food and drug safety reasons, no dietary supplement can be resold or restocked once its seal is broken — a standard followed by every serious store and pharmacy.

Damaged or incorrect product

If you receive a damaged product or something different from what you ordered, contact us within 48 hours of delivery with a photo of the product and your order number, and we'll replace it immediately at our full expense with no shipping fees.

Return steps

1. Contact us on WhatsApp or via the contact page, mentioning your order number and the reason for the return.
2. We'll confirm acceptance and schedule a pickup for the product.
3. After inspecting the product and verifying the conditions, the amount is refunded within 3 to 7 business days.

How the refund works

• Cash on delivery: the amount is refunded in cash or transferred to an e-wallet.
• Online payment: the amount is refunded to the same card or wallet within 5 to 14 business days, depending on the bank.

Original shipping fees are not refundable unless the error was on our side.

Exchange

You can exchange the product for another of equal or higher value (paying the difference), under the same return conditions.